Friday, February 21, 2014



Me:  This is Mary, how can I help you?

Caller:  I need to schedule a chimney sweep.

Me:  I can do that for you.  Where are you located?

Caller:  In Harrisonville.  South of Belton.

Me ????:  Um, I have never heard of that.  Could you be more specific?  Which direction?  Towards Morgan's Point?

Caller ?????:  Ummm......No, south.

Me:  I'm sorry, I'm not familiar with Harrisonburg.

Caller:  NO!  Harrisonville.

Me:  Oh, sorry, I'm not familiar with Harrisonville.

Puzzled silence....

Sounds like we'd come to an impasse.  I really did not know what to say next.  So I prompted her:

Me:  We cover a wide area.  Waco, Temple, Gatesville, Killeen, Copperas Cove, Harker Heights, Lampasas, but I don't know Harrisonville.  Are you maybe over towards Little River, Academy, Holland?

Caller: Well, we are about 30 minutes from Kansas City.  Do you know where Kansas City is?

Me:  Uh.....Kansas?  Missouri?

Caller (light beginning to dawn):  It sounds like you are too far away.

Me:  Yeah, like in Texas.

Caller:  Well, I googled "chimney sweeps near Belton" and you were the first one that came up.  OOOOHH.... I guess I should have googled "chimney sweeps near Belton, Missouri."

Me:  Yeah, that would be good.

Caller:  So all these other ones that are listed, are they in Texas, too?  Temple, Round Rock, Georgetown?

Me:  Yes, ma'am, all around here.

Caller:  Well, never mind.

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